Privacy Policy

In this Privacy Policy, ‘we’ or ‘us’ is NE Family Law.

NE Family Law is committed to keeping your personal information safe and secure.

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable date protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller.

You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about. We adhere to the General Data Protection Regulation 2018.

Who we are?

NE Law Limited t/a NE Family Law (hereinafter referred to as ‘NE Family Law’) is the controller. NE Family Law is a company registered in England & Wales (Company number: 13355503). It is authorised and regulated by the Solicitors Regulation Authority of England and Wales (SRA number: 824240) NE Family Law is committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

Contact details

NE Family Law

Address: Oriel House, 26 The Quadrant, Richmond, Surrey TW9 1DL

Tel: 020 3924 8462

Email: enquiries@ne-familylaw.co.uk

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You have the right to make a complaint at any time to the Information Commissioners Office (ICO) www.ico.org.uk.

This policy sets out how we process any personal data through your use of this website, we collect from you when you contact us and/or your become a client of NE Family Law. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data. By visiting our website, you are accepting and consenting to the practices described in this policy.

How do we collect and use your information?

We will process your information in order to meet our contractual obligations to you, where we have a legitimate interest and are permitted by law or to comply with applicable laws.

We request and process information:

to respond to your enquiries or requests for legal services;
to register you as a new client of NE Family Law, provide you with legal services to you and service and/or manage your relationship with us
to enable us to comply with our legal and regulatory requirements including for the prevention of financial crime and money laundering
to improve our website, services, marketing or customer relations
to comply with our legal obligations

Types of information we may collect from you

We may collect, store and use the following kinds of personal information given to us

1. As a client to provide you with assistance and legal services

2. Whilst servicing your account through our website, in writing or over the phone

3. Other in the course of you requesting information or assistance from us

The personal information we process includes:

Information you supply to us.

- You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.
- Further personal details such as date of birth or NI number
- Information regarding your immediate or extended family members including children, in which case you will need to provide them with a copy of this policy
- Identity information including but not limited to passport, driving licence, utility bills/bank statements, identification cards
- Records relating to you or anyone connected to you including for the purposes of identity and money laundering checks or credit history/records
- Information about you including your family, lifestyle, economic and social circumstances
- Financial details including employment details/income, bank accounts, investments, property ownership
- Sensitive medical data including health and wellbeing, which would generally be provided to us voluntarily and only so far necessary or relevant to the legal services being provided to you

(2) Information our website automatically collects about you.

With regard to each of your visits to our website we may automatically collect information including the following:

technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

We may collect information through third party services i.e AWR cloud for tracking and Google Analytics for marketing purposes.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us.

We will use this information:

to provide you with information and/or services that you request from us;
to include marketing communications to individuals who have requested an update.

Information we automatically collect about you.

We will use this information:

to administer our site including troubleshooting and statistical purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual.

Google Analytics

Our website uses Google Analytics which allows us to track this information and analyse this data and so help us improve the experience for our website visitors. Google Analytics uses cookies which generate information about your use of our site. These small files are transmitted to Google and the information contained in them is stored on their servers. It is important to understand that these will not contain any personal information about you save for your IP address which Google will not associate with any other data held by them. Your use of our website means that you consent to the use of this data for this purpose and if you have any concerns you should refer to Google’s own Advertising Privacy Notice https://www.google.com/privacy/ads/

Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. NE Family Law meets high data protection and security standards and keeps any information we process confidential. Any data that may be collected through this website is kept secure. NE Family Law cannot access, provide, rectify or delete any data we store without permission.

We do not rent, sell or share personal information about you with other people or non-affiliated companies and delete information accordingly after it servers no reasonable purpose.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully. Under certain circumstances, your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to enquiries@ne-familylaw.co.uk. We will comply with any requests within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you.

You can withdraw your agreement to processing your legal data based on ‘consent’,

Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Retention of your personal data will usually be for a period of 6 years following the completion of your matter/end of the business relationship (whichever the latter). In some cases, it will be necessary to keep retain the file and relevant personal data for a longer period of time, for example:

Family work specific to proceedings concerning (a) children or (b) in financial proceedings where there is an order for maintenance expected retention of (a) until the child/ren reach the age of 18 years and (b) 6 years following the end of the term of maintenance pursuant to the order
Trust work: expected retention for 6 years after the last disbursement if duration known. If duration is not known, expected to be retained indefinitely as instructed by the client
Wills, probate & deeds: expected to be retained indefinitely as instructed by the client

Personal data of our clients and others required to fulfil legal and regulatory obligations in respect of detecting fraud or money laundering

Expected retention period of 5 years after the last matter is closed for that client. Records falling within regulation 40(2) of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, will be retained only for the period permitted by regulation 40.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.